Complaints Procedure

Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers are dissatisfied, it’s important to us that this is dealt with objectively, fairly and as quickly as we are able to. The following procedure explains how we deal with complaints, our commitments to you and what action to take if you think your complaint has not been resolved to your satisfaction. If you have a complaint about any aspect of our service, then we would like to hear from you. Please use the below details to let us know –

E-mail: info@ignitionautos.co.uk

Telephone: 01268 251286

Post: The Directors, Ignition Autos Essex Limited, Woodham Road, Battlesbridge, Essex, SS11 7QL

In order for us to investigate your complaint as quickly as possible, we ask that you provide us with the following information and provide any supporting evidence to expedite our investigation.

- What the complaint is

- When the problem you are complaining about occurred

- How the problem you are complaining about has manifested itself

- How you would like to see the problem resolved.

If there is anything missing for us to fully investigate your complaint we may contact you to help us understand better what is required to resolve your issue. We will contact you within 5 working days of receipt of the complaint to confirm receipt. We will then endeavour to resolve all disputes amicably and professionally within a further 15 working days.

Should the dispute take longer, we will notify you accordingly. We will then provide you with a final response which will include our findings and details of how we intend on resolving your complaint.

Last Reviewed: February 2025 by Chris Kirby - no amendments